By priding ourselves on fantastic quality, superb design and generous proportions at great value for money, our brand "Katie Blake" has become renowned throughout the UK.
What our clients have to say...
We purchased a Katie Blake 6 chair set with a large round table at our local garden centre. I just thought I would say thank you it is lovely. Very comfortable it looks fantastic. Our neighbours said they are going to buy one.
Barratt Basildon, Essex
Looked all around before we decided to buy Katie Blake and we eventually ended up back at the garden centre where we first saw it. They delivered it to our garden and we are so pleased we just needed to let you know, thanks very much for such a lovely product.
John Simmonds, Cambridge
I have to tell you we looked everywhere including the big sheds and on line and Katie Blake is streaks ahead of other brands. Great value and very high quality we are extremely impressed. Worcester
Pamela Watts, Worcester
Hi Jack (cheeky chappie) I do feel I should e-mail you and thank you for being so helpful,in my sons table and I have never known such an excellent company for service and they seem such a happy team I have just looked at the pictures. I must admit you did make me laugh no doubt you will be hearing from Adam one of my treasured sons haha! Thank you Sheila (cheeky Chappie) wish all companies where as happy as yours but as they say it has to come from the top.
We need a dining set and some loungers for around our pool and the Katie Blake Panama range suited our needs perfectly. The weave is stunning and we were pleased that the garden centre we bought it from delivered the day we ordered it. I am sure we will be back for more. Oh! the 10 year guarantee is the longest we have seen. Helped us make the final decision.
We looked in the shop and found the set we wanted very comfortable one thing you can’t do on line is try it out. We went home and looked on line and visited some other shops by which time I told my wife ‘Darling I am bored looking’ can we just go back to where we tried that Katie Blake stuff. We did we bought it and its great thanks a really good product.
Fred Townsend, Bristol
We never bother to write testimonials but in this case I felt it necessary to congratulate the makers of Katie Blake Furniture. It’s a good product, worth the money and it has made my retirement days much nicer.
M. Vaughan, Brentwood
I recently purchased a Katie Blake furniture set from my local garden centre. I am so pleased with my purchase it is excellent quality, is extremely comfortable and looks great. Thank you, now I can entertain friends and family whilst enjoying my garden with my lovely new furniture.
Helen Mitchell, Cambridge
I just wanted to say what outstanding customer service your company provides. In this day and age it’s unusual to say the least but your company really does know how to do it. Efficient, very prompt and great to deal with. The products are excellent too.
Thank you so much for sending me the table-top suckers that I requested. It appears to be Sue who filled the order and invoice to whom I would like to say a special thanks, and thank you for not making any charge which I fully expected to make. Your customer service is exemplary. Kind regards....Robert Norton
Dear Mr Potter, I am writing in appreciation of the outstanding customer service we have received from you Company. Initially we had the table of our garden furniture replaced under the guarantee. Due to various problems, there was a large degree of communication and items having to be delivered and returned. In spite of this, Sue Cribbs has dealt with our problem in a professional and courteous manner. A few weeks ago we noted that the covering on the chairs had also started to deteriorate. Once again, Sue has stepped up to the plate and solved the issue promptly and efficiently. Today we took delivery of four brand new chairs that match the new table perfectly and we are delighted. We have no reservation in recommending the quality and after sales service of Katie Blake Garden Furniture.
Keith & Heather Copus
Hi June, I am absolutely impressed with the service and thrilled you have found 2 spare cushions for me. I have to say that when I first contacted you, I had thought they will not be bothered by trying to find 2 spare cushions. You are an absolute darling to have chased this for me. Thank you so much.
Our friends have a Day bed and have been thrilled with it, lasting really well over 3 years or so! We have just bought a Katie Blake round table and 6 chairs, also coffee table and 2 chairs, all in dove grey from Hildreth’s garden centre in Prestwood. All our friends and neighbours have been admiring it.
Lucy Carmody, Berkhampsted
Researched the web for 2 new cushions for our Steamer chairs as our previous ones were very old. Ordered 2 of these but did not anticipate the quality of them. Much better than we'd anticipated. Really expensive looking with so much attention to detail, e.g. trimmings, head rest and leather logo. So thick & comfortable and such good value for the money. They are a perfect fit & it is very unlikely that you will not find better elsewhere. Highly recommended!!!!
I have recently bought the Katie Baker Seville round table and 8 chairs set do you sell a cover that goes over the complete set of chairs and table. I have to say this is the best quality garden furniture I have ever seen and really impressed.
“After a lot a research, we finally found a company of pure quality. We wanted to invest in garden furniture that was going to stand the test of time, so it had to be the best. From the moment we spoke to this company we knew we’d picked right with Katie Blake. Superb customer service, which can’t always be said these days and super quick delivery. Purchasing the cover, to give us a 10 year warranty, was certainly the right thing to do, as it’s rained most of the weekend! The quality of this furniture is outstanding and we know we’ll have many happy summers relaxing outdoors in comfort.”
Sarah Newall, Stinchcombe
We were so delighted with our purchase of our Rattan Garden Furniture (6 seater Seville table and chairs) that we ordered two matching recliner chairs. Unfortunately when they were delivered this morning the courier had severely damaged one of the chairs. The courier company didnt want to know, but when I phoned you I spoke to Rosalind in Customer Service and she was brilliant. After I sent her photographs of the damage she has arranged for a replacement to be sent Next Day Delivery. Absolutely brilliant. First Class Customer Service. With many many thanks.
Good afternoon Jack, our dining set looks really lovely and very pleased. Thank you for getting this to us so quickly. I will send you a picture once we get our new patio all done which will show off the dining set. Can't wait to get the wine out and sit in the sun on lovely comfy seats!
Hi Steve I’ve just received my cover for Katie Blake L shaped sofa. Just wanted to thank you and your staff Sue and Rosalind for brilliant service. Please pass on my thanks. Have a good week Kind regards
Dear Team, I would just like to place on record my thanks and appreciation for a member of your Team - Natalie. Natalie has been of great assistance to me in my purchase of a Katie Blake Seville 6 Seater Dining Set. In addition to the actual set, I made enquiries to see if it was possible to purchase other items to complement the set which were not included as standard. Natalie went over and above to check on these additional items on several occasions and was to my delight able to source them. In these testing times, it is much appreciated that someone would take the time and trouble to do this. This gives me great confidence in your company. Natalie has been professional and pleasant in all my dealings with her and has maintained regular contact with me to provide updates. I am looking forward to receiving all the furniture this week which we will be able to enjoy. It has really been a delight to deal with Natalie and the company. With very best regards Eleanor Boyd
You will not be disappointed if you order this rattan furniture. My furniture today after only 4 days first class service. The company were great in particular Jack who was helpful. The furniture is great quality exactly as described. Chairs came built up table was easy to assemble & cushions very thick. The furniture is exactly as described which is Katie Blake furniture I would recommend company to my friends. if I needed more furniture I would happily use this company. I was amazed by the quality & great value for money I also ordered the cover which is great quality. I would give this company ten out of ten for service.
Kate Mcateer, Cambuslang, Scotland
I would like to thank you for the very prompt delivery of the footstools. They arrived today - great service Best Wishes
Just to let you know I chair arrived this morning and all good. Thank you so much for your help - your service was excellent. Many thanks again
Hi, just to let you know they arrived yesterday morning, less than 24 hours after ordering them, impressed and thanks for your help Kind regards
Thank you very much, I wish all businesses offered the customer support service that you and Glencrest Seatex Ltd provide.
Hi Sue Just to let you know got the canopy on Saturday all is ok. The other one has been collected. Thanks for your great communication and getting the mater resolved. Wishing you a happy Xmas .
Thankyou so much. I wish other companies had such good after service! You have always been so helpful and efficient. I received my replacement patio set today. I must thank you wholeheartedly for such excellent service! Kind regards
We received the replacement cover today. Thank you once again for your help . It has been has been so straightforward, quick and easy . Regards Jan
Thank you very much for the replacement cover, received at 11-45 today and your attention. .That is 5star service Thanks again Best regards Les
Thanks again. It has been so nice to deal with a company with such good customer service all the way through from purchase to now. Kind regards Lesley and David
Thank you very much. Just wanted to say what a pleasure it was meeting you all and dealing with businesses who appreciate their customers. Regards Pete
Thanks Sue, I continue to be impressed with Glencrest and will carry on recommending you. Thanks again Richard
Received in one piece! this morning (Tuesday) Many thanks for the quick, efficient service. Regards, Terry
Dear Sue, Thank you for your fantastic customer service and for all your help and support in this. No offence, but I hope this is the last time I have to contact you hahahaha. Tracey
Good morning Sue Thank you so much for such an amazing customer service. Kind regards Rania
Thank you very much the replacement cover arrived this afternoon. Can't fault the service from Katie Blake and especially yourself.
I want to thank you and Ros again for great customer service and treating me with trust and respect as a customer. Thank you Robert
I just wanted to say a big thank you for the replacement Mayberry night cover that I received. I highly commend your company on the speed and efficient way you dealt with my problem, this unfortunately can be pretty unusual these days. I would certainly recommend your company for such great service, many thanks for your help. Kind regards, Chris
Thank you Sue for your quick reply and arranging for a replacement cover that arrived yesterday. Excellent customer services and very much appreciated. Kind regards David
Thank you for the fast response to our missing curtain hooks and the excellent fast service replacing them. Received today thank you. Andy Sippitts
On behalf of my daughter please may I thank you for your amazing customer service. It will certainly provide family members the confidence to purchase your companies products in the future.
Received the delivery of the replacement chairs. Once again thank you for the brilliant support and service. I will have no hesitation recommending katie blake to friends and family.
Good afternoon Sue, Just to let you know that we have received the new replacement chairs today and they are lovely. I want to thank you very much for the way you and your company have dealt with the problems we have had with the rattan weave breaking down and the trouble you have gone to replacing the furniture. Thank you so much once again. Kind regards Michael Tierney
Thank-you so very much! The glass table top arrived today. They never phoned in advance but we were here so all was fine. It was extremely well wrapped and thanks for the super speedy delivery! What an awesome service! The furniture is fabulous. The Milan reclining lounge set is so luxurious. Great quality furniture and you give a wonderful after sales service. Many Thanks!! Kind regards, Angela & Douglas Sommerville
Angela & Douglas Sommerville
Hi Sue. Thank you very much for sending out our replacement cushion for the Flamingo range. The item duly arrived today, on time, and the previous incorrect cushion has been collected. As I have said before, if there is a person who takes care, shows consideration, and extremely helpful, then you are the right person in the right job. We both thank you, and one final request, can you please arrange some sunshine so we may sit out and enjoy our patio furniture.
Dealing with Sue was a real pleasure. Excellent customer service is, sadly, a rarity these days so it was especially gratifying. From start to a successful conclusion she was great and delivered the perfect product for us and at a great price. Thanks!
Just wanted to thank you for the excellent service you provide, Sharon was so friendly and helpful to me, delivery was spot on so thank you to all the team. We are so pleased with our sun loungers , really good quality can't recommend your furniture enough. Keep up the good work
Just to let you know the freight company collected the 2 chairs yesterday afternoon. I would just once again like to thank you and Sue for your excellent customer care and quick responses to our furniture issues. I now feel we can enjoy all our garden furniture this summer, which hasn’t happened for a long time. Just waiting for the storage box to be in stock and delivered to finally put a closure to our issues, I expect you will also be pleased to close the file on our problems lol. Once again thank you. Kind regards Margaret.
Very much appreciate your kind gesture. We’ll raise a glass to you as soon as the replacement arrives! I must say what excellent customer service. Once again many thanks
Hi Sue Many thanks for sorting this for me i look forward to hearing from you, excellent service and will continue to buy from and recommend your company. kind regards steve
Dear Sue We received the chairs today and thank you so much for all your help. It’s so nice to have such good customer service. Many thanks again Kind regards Bryan Smethurst
Thank you for the delivery of Katie Blake garden furniture. Very impressed with quality and service.
Good afternoon I wanted to say I have received the promised table replacement. Thank you so much for the brilliant service you have provided . I am very impressed and will recommend Katie Blake furniture and customer care to others. Kind regards
Many thanks to you and your company for swift delivery of our 4 replacement chairs this morning. Your after sales service has been excellent, which is refreshing ,sadly this is getting harder to find these days.
Good morning Sue. I received my two replacement cushions today and would like to say thank you for sorting this out for me so promptly. Your customer service is excellent and much appreciated. Have a lovely day regards Lynne
Hi Sue, I have received 2 replacement chairs today. They are perfect. Thank you for resolving my complaint so promptly. It is very refreshing to find company that deals with their customers so efficiently. My Best Regards Mrs Mia Aylward
Mrs Mia Aylward
Hi Sharon, Thank you so much for your help and assistance with my order, you've given great customer service. The chairs are unpacked and on the balcony already! One very happy customer. Best wishes Sue Cowlin
Dear Sue - Many thanks for the replacement Gas Spring (Strut) received this morning. It has been fitted with no trouble and our lovely chair has been restored to full functionality to match it's twin. Great service. Bryan Webster (very satisfied customer).
Hi Sharon, Yes they were delivered this afternoon, I am absolutely delighted with then. I just want to thank you once again for all the trouble you went to I can’t be more Happy with the foot stools. It is so nice to find someone who has everything in control and deliveries go so Smoothly, can’t thank you enough.
I have to compliment your company on a fast and efficient service on the above order for our lodge in Northumberland. The lady I rang a couple of times (Sue?) was extremely helpful and kept me informed from order to delivery. Well done on your exemplary service and providing as stated a delivery within seven days . Many thanks
Thank you so much for your excellent service in supplying us with a new cover for our garden furniture which arrived today! A most impressive service. Have a lovely weekend. With many thanks and kind wishes, Jennie
Just a quick email to thank you and your staff (Despatch) for your help with our exchange furniture. The glass arrived (well wrapped)!! obviously and here’s hoping next spring will warm in order to use and enjoy it. Thanks so much. Jean and Alan Godfrey
Jean and Alan Godfrey
just wanted to say thank you for your great customer service. The replacement arrived last Thursday. Excellent service. Well done. Thank you again. Have a great Christmas